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ABOUT US:

Since 2015, NHS England has contracted Vaccination UK, a dynamic and rapidly growing company, to provide school-aged immunisations, including influenza vaccinations, to students across England.

JOB DETAILS:

Job title: Call Centre Operative.

Contract type: Fixed Term, contracted until 8th December 2023 with potential extension.

Shifts: Flexible between Monday to Friday, between the hours of 08:00am - 5:00pm. Part time and term time only possible.

Overtime: Depending on the needs of the business which may include weekend shifts. 

BENEFITS: 

Pension 5% employer contribution.

Employee Assistance Programme.

Discount on high street shops.

Employee referral scheme, £250.

25 days annual leave.

Declared Bank and Public holidays.

Flexible working pattern. Full time, part time and term time only opportunities.

JOB PURPOSE:  

Promote and support the operation of our school aged immunisation service delivered on-site in schools for children of primary and secondary age, with follow up clinics within the community.  

Bilingual skills would be a benefit to the role as we deal with a range of communities and nationalities, but this is not required. We are especially looking for a Turkish speaker to join our team. 

JOB DESCRIPTION & RESPONSIBILITIES:

• Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
• Assist in the day to day running of the immunisation programme's call centre.
• Handling calls and emails from and to parents/careers booking children in for vaccinations within community clinics.
  
• Coordinating the operation of the community clinics in line with company policy and procedures.
• Working towards KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Have a clear and polite telephone manner.
• Comply with Company policies & procedures.
• Undertake duties commensurate with the level of this position.

PERSON SPECIFICATION:

Essential: 

• DBS Clearance. 
• Right to work in the UK. 
• Excellent communicator, both written and verbal.
• Work independently and as part of a team.
• IT literate including Microsoft Office (Word & Excel).
• Customer service and people management skills.

• Understands and implements the principles of informed consent.
• Knowledge of principles of data protection
• Experience in call center and customer service environments would be a bonus but not necessary for this role.
• Bilingual skills would be a benefit but not required.
• Experience of working in a health care setting.