Our City Doc Clinics in London are searching for a reliable receptionist team leader to manage our clinical administrative teams in London. To succeed in this role, you should have some knowledge of healthcare regulations and medical terminologies however training will be provided. As a CityDoc Receptionist Team Leas, you will be responsible for creating employee work schedules, monitoring budgets, maintaining patient records, and ensuring compliance with laws and regulations. The ideal candidate will be professional and courteous, with excellent written and verbal communication skills.

We are seeking candidates who would be available to start as soon as possible.

Key areas of responsibility:

• Act as a Receptionist for Clinics.
• Set up reception and till ready for clinic.
• Greet patients arriving at clinic and book them in.
• Deal with transactions and take payments for retail purchases.
• Carry out inputting of all clinic activity, ensuring it is accurately recorded on relevant clinic systems and databases, stamp booklets and ensure all paper and electronic information is accurately recorded.
• At end of day, reconcile till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
• Be observant when patients have received vaccines as occasionally the patient may feel unwell/faint, if so ensure they are seen by a nurse before leaving (Training will be provided).
• Ensure that any ill patients who present at reception or by phone call to the clinic are dealt with appropriately.
• Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
• Maintain high standards of customer care to all travel clinic users at all times.
• Book appointments using appointments database.
• To participate in the monitoring of standards and performance in the clinic area, including the implementation of clinic audits, stock taking procedures and client surveys.
• Responsible for retail sales and maintaining retail display, you will identify retail items that need re-ordering, and order products as appropriate. 
• To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e. during holiday/leave).

To perform the functions of a team leader

• Creating the rota across all clinics and approving holidays
• Creating a productive work environment for the team using gamification, trust and other appropriate strategies
• Assessing team performance and providing feedback to employees

• Assisting with onboarding and training employees
• Assisting with the daily operation of the organisation
• Performing customer service functions, including acting as the first line of escalation with in clinic complaints
• Providing teams with information about recent developments, programmes and policy changes of management
• Liaising with the Clinical Lead to ensure stocks of vaccines and other supplies are adequate.

• Working alongside the clinical lead to ensure safe and effective running of the clinics, and to enable good communication between the administrate and clinical teams.

To succeed, you ideally:

• Are educated to GCSE level or equivalent

• Have worked previously within a customer focused environment and dealt with customers face to face and over the phone providing great service

• Are conversant with Excel, Word, Access and Outlook

• Have excellent verbal communication skills and telephone manner

• Have excellent interpersonal skills, ability to relate to a wide range of people and explain information simply

• Ability to prioritise and work proactively

• Have experience in clinic administration and experience of retail sales

You will be required to lead the teams of our four flagship clinics in London: Wimpole Street, Moorgate or Victoria, You could be based at ant one of the four clinics.  Our head office is based in Hitchin, Hertfordshire and you may on occasion need to attend the site. 

The weekday hours will be in a shift pattern of 8 hours between 08.30 and 20:00 and you will also cover at least one Saturday (08.30 - 17:30) a month.

Job Types: Permanent, Full-time

Salary:  £30,000 per year