Vaccination UK, part of European Lifecare Group are looking for multiple administrators who can provide a comprehensive administrative call centre role. You will support the delivery of community-based immunisation sessions in the BHR Hub.

We offer competitive rates of pay, in house paid for training and a friendly and supportive working environment. This role will help you acquire new skills and will expand your administration knowledge.

The postholders will be based at out Hitchin Head office location.

Main Duties

As part of the team, the focus of the role is to assist in the day to day running of the immunisation programme's call centre. Duties will include:

• Handling telephone calls and emails from and to parents/careers booking children in for vaccinations within community clinics.
• Coordinating the operation of the community clinics in line with company policy and procedures.
  
• Be a proactive worker with excellent communication skills.
• Working towards KPI's to ensure targets are achieved.
• Participate positively in regular team meetings.
• Have a clear and polite telephone manner.

This post is subject to an enhanced DBS, and mandatory training.

Person Specification

• Call centre experience necessary.
• Bilingual skills would be a bonus.  We are especially interested in candidates that can speak Polish, Romanian and Turkish to join the team.
• Able to demonstrate good interpersonal skills.
• Proficient in Excel, Word, Outlook Etc.
• Excellent record keeping and organisation skills.
• Experience of working in a health care setting desirable.
• Adaptable to new situations
• Ability to work accurately and with good attention to detail.

Contract type: Fixed Term Contract till December 8th 2023, Monday - Friday 9am - 5.30pm or 10am - 6pm.

Pay rate: £12.00 per hour with Enhanced rates for evening and weekend work.